IVR – Is short for Interactive Voice Response – is a technology that automates
interactions with telephone callers. Simply put, IVR is an automatic receptionist
that can dig up all sorts of records from any database by just using the telephone key. Enterprises are increasingly turning to IVR
to reduce the cost of common sales, service, collections, inquiry and support
calls to and from their company..
RivanIT can develop your Organizations IVR solutions to have pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. we can transform your telephone system into modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition., We can setup your IVR system in 48 hours or less! RivanIT IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
RivanIT can deploy a Cisco Unified Communications is a comprehensive system of powerful, enterprise-class solutions—including IP telephony, unified communications, IP video and audio conferencing, and contact center. Cisco Unified Communications can increase your organization’s competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco Unified IP Interactive Voice Response (IP IVR)—an integral component of the Cisco Unified Communications system—provides an open, extensible, and feature-rich foundation for the creation and delivery of self service voice applications.
Cisco Unified IP IVR is designed to enhance the efficiency of any organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Enabled by Cisco Unified Communications backbone, and tightly integrated with Cisco Unified Communications Manager, the Cisco Unified IP IVR offers ease of installation, configuration and application hosting because it is constructed specifically to exploit the power of IP-based communications.
RivanIT can also deploy an opensourse IVR solution such asElastix which has multiple features and functionalities related with all the services available: IP Telephony, Mail Server, Fax Server, Conferences, Instant Messaging Server, among others. New features, functionalities and Services are added at the development of new versions. Some of the key features of the Open Source IVR solutions include the following features:
- Conference center with virtual rooms with call recording
- Voicemail and Voicemail-to-Email functionality
- Highly Flexible and configurable IVR
- Voice synthesis support and Integrated echo canceller
- Support for video-phones and Hardware detection interface
IVR solution deployed using Elastix is an easily operated and managed communicating system, with clean graphic user interface and rich features.Through long-term and practical use, it is a stable, reliable and dependable communicating system.